Thank you for shopping at Saawariya Gifts, a brand of Saawariya Creations Pvt Ltd. We strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we are here to help. Please read our Return Policy carefully to understand our procedures and policies regarding returns and exchanges.

1. Eligibility for Returns

1.1 To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

1.2 Personalized or custom-made items are not eligible for return unless they are defective or damaged upon arrival.

2. Return Timeframe

2.1 You have 14 calendar days from the date of receipt to return an item.

3. Return Process

3.1 To initiate a return, please contact our customer service team at saawariyagifts@gmail.com or +91-9811402251 with your order number and the reason for the return.

3.2 Upon receiving your return request, we will provide you with instructions on how to send your item back to us.

3.3 Please ensure that the returned item is securely packaged to prevent any damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Refunds

4.1 Once we receive your returned item, we will inspect it and notify you of the status of your refund.

4.2 If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to reflect in your account, depending on your payment provider's policies.

4.3 Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount and this will be credited in 10 working days.

5. Exchanges

5.1 We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at saawariyagifts@gmail.com or +91-9811402251 with your order number and details of the defect or damage.

6. Non-Returnable Items

6.1 Several types of goods are exempt from being returned, including:

• Personalized or custom-made items.

7. Damaged or Defective Items

7.1 If you receive a damaged or defective item, please notify us immediately at saawariyagifts@gmail.com or +91-9311552251. We will arrange for a replacement or refund as quickly as possible.

8. Contact Information

If you have any questions or concerns about our Return Policy, please contact us:

• Address: 156, 1st Floor, DLF Tower, Shivaji Marg, Moti Nagar, New Delhi - 15
• Phone No: +91-9811402251
• Email: saawariyagifts@gmail.com

By shopping with Saawariya Gifts, you acknowledge that you have read, understood, and agree to be bound by this Return Policy.